Privacy Policy

We may collect personal information that you provide when registering an account, using our products or services, participating in market research, or contacting us, including but not limited to your name, email address, phone number, and mailing address.

When you use our home service robot products, we may collect device information, usage logs, location information (such as GPS data), and device performance data to optimize product experience and provide technical support.

Some of our products feature local data processing capabilities, prioritizing on-device data processing to minimize cloud transmission and protect your privacy.

We use your personal information primarily to provide, maintain, and improve our products and services, including product delivery, customer support, technical troubleshooting, and software updates.

We may use your contact information to send you product information, service notifications, or marketing communications, but you have the right to opt out of such communications at any time.

We use anonymized usage data to analyze product performance, identify usage trends, and guide our product development and innovation.

We do not sell your personal information to third parties. We may share your information with partners or service providers only in the following circumstances: with your explicit consent, as required by laws and regulations, or to protect our legitimate rights and interests.

We may share necessary information with trusted service providers (such as cloud storage providers, logistics partners, and payment processors), but these partners may only use your information within the scope of providing services to us and are bound by confidentiality obligations.

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction, but we will ensure that the recipient continues to comply with the terms of this Privacy Policy.

We employ industry-standard physical, technical, and administrative security measures to protect your personal information from unauthorized access, disclosure, use, modification, damage, or loss.

We use encryption technologies (such as SSL/TLS) to protect data transmission security, and conduct regular security audits and risk assessments to continuously improve our security capabilities.

Under applicable data protection laws, you have the following rights regarding your personal information: right of access (to inquire about information we hold about you), right of rectification (to request correction of inaccurate information), right to erasure (to request deletion of your information), right to restrict processing, and right to data portability.

You may exercise these rights through our customer support channels or by emailing privacy@zisage.com. We will respond to your request within a reasonable timeframe.

Please note that in certain circumstances, we may not be able to fully comply with your deletion request, such as when laws and regulations require us to retain relevant information, or when the information is necessary to provide the services you have requested.

Our website and online services may use cookies and similar technologies to collect and store information about your visits. These technologies help us understand user preferences, improve website functionality, and provide personalized experiences.

You can manage or decline cookies through your browser settings, but please note that disabling cookies may affect certain features of our website.

If you have any questions, comments, or complaints about this Privacy Policy, or wish to exercise your personal information rights, please contact us using the following information:

Email: privacy@zisage.com | Address: Galaxy Twin Towers, Longgang District, Shenzhen